1. Service provider and contact
The service trades as Stratobytes Studio and is provided by Dmitrii Andreev PR Novi Sad, a registered Serbian sole proprietor, at Mite Ružića 2, Novi Sad, Serbia. Registration number: 68670667. Tax identification number (PIB): 115829450. Phone: +381 XX XXX XXXX. Contact hello@stratobytes.com for service questions, cancellations and complaints.
Businesses and private individuals may use the service. A consumer is an individual acting outside their trade or profession. Mandatory consumer protections take precedence over these terms.
2. Enquiries and your agreement
Selecting a plan and submitting a form only starts a conversation. It does not charge you, create an account or itself form a paid contract.
Before payment, we confirm the plan, scope, total price, service period, delivery schedule and payment terms by email. A contract is formed when you accept the written offer in the manner stated in it. Changes in scope or extra charges require advance express agreement. Consumers receive the required pre-contract information, contract confirmation and prescribed withdrawal form on a durable medium such as email.
3. Plans, scope and introductory offer
Prices and quantities cover one month. Prices are final, with no hidden charges; the offer and invoice confirm the total and applicable tax information. If payment is made in a different currency, the amount and conversion method are confirmed before you accept.
Activity’s introductory price is €290 for the first month; its standard price is €380 per month. All new clients who register their interest while the offer is advertised on the website are eligible. We confirm the registration date and offer eligibility by email before payment.
The written offer specifies the quantity within each advertised range, carousel slide counts, video lengths, platform adaptations and any special requirements. Editable source files are not included.
- Presence: €180 per month; 4–6 texts and 3–4 visuals, stories or carousels.
- Activity: €380 per month; 8–10 texts and 5–6 visuals, stories or carousels; 2–3 shorts/reels.
- Influence: €890 per month; 10–12 texts and 8–10 visuals, stories or carousels; 4–5 shorts/reels.
4. Payments and monthly periods
Invoices and payment receipts are emailed. Businesses pay by wire transfer; private customers pay using the IPS QR code supplied with payment instructions. This website does not automatically debit a card or bank account.
Work starts after agreement and receipt of payment for the relevant period, subject to consumer withdrawal rights. We provide manual payment details for subsequent months. Dates, due dates and any continuation terms are stated in the written confirmation. Non-payment may delay the next period, but does not remove our obligation to deliver a service already paid for.
5. Collaboration, delivery and publishing
You provide accurate business information, brand guidelines and materials you are entitled to use. We do not need your social-media passwords or account access.
First content normally arrives within 1–2 days of the agreed start, payment and receipt of necessary materials. Further deliveries are normally once or twice a week according to the agreed schedule. For consumers, starting during the withdrawal period depends on a separate express request and the required confirmations.
Finished files are delivered through Cloudflare CDN. Download and keep your own copies; delivery is not a permanent archiving service. You decide what to publish and on which platforms. Before publishing, check business facts, permissions for supplied materials and requirements specific to your industry. This does not restrict our responsibility for the agreed service or your statutory rights.
6. Corrections and revisions
Branding is included in every plan. We correct or replace errors on every plan. Influence includes up to 2 revisions per creative; discretionary preference changes on other plans require a separate agreement.
Revision limits do not restrict statutory remedies for missing, defective or non-conforming work. Feedback also helps us improve future content.
7. Content rights and portfolio use
After full payment, the client owns the transferable economic rights in original content we create and deliver for them, to the extent permitted by law. Authors retain moral rights and any rights that cannot legally be transferred. Editable source files, project files and internal working materials are not supplied.
Pre-existing assets, fonts, music, stock elements and other licensed components remain subject to their owners’ rights. Appropriate rights to use those components in the delivered content are provided and material restrictions disclosed. We do not promise exclusivity in elements that cannot legally receive exclusive protection.
We retain a non-exclusive permission to display delivered work that has been made public only in our company-website portfolios (https://stratobytes.com, https://smm.stratobytes.com). This does not permit resale, paid advertising, or publication of private contact details or confidential materials. Separately agreed confidentiality and individuals’ data protection rights remain effective.
8. AI tools and confidentiality
Creators may use AI tools to produce and improve content. We do not maintain a fixed list of AI providers. Client information is submitted to those tools only if it is intended for public inclusion in text or visuals; we do not use private contact details, invoices, payment receipts or confidential materials as AI inputs.
Where personal data is involved, an intention to publish does not replace the necessary lawful basis or permission. Do not supply sensitive information about other people or materials you lack rights to use. Ask us about planned AI providers before work begins. Confidential information is protected and shared only as necessary for the service or where legally required.
9. Cancellation and refund requests
To stop continuation after the current paid period, email hello@stratobytes.com at least 7 days before that period ends. We confirm receipt and the effective end date by email. If notice is later, cancellation takes effect at the end of the following monthly period. That period still requires a new invoice and manual payment; there is no automatic debit. This does not restrict mandatory consumer rights to withdraw or terminate earlier.
Subscriptions cannot be frozen. Cancellation does not undo a service already performed or lawfully accrued obligations. We calculate refunds individually, taking account of content already created and delivered during the paid period. You may request an explanation of the calculation and an itemised account of the work. Where law prescribes a refund or calculation method, it takes precedence: our commercial assessment cannot reduce a statutory entitlement or justify a charge the law does not permit.
10. Consumer withdrawal rights
Consumers entering a distance contract generally have 14 days from conclusion to withdraw without giving a reason. Send a clear statement to hello@stratobytes.com or our registered address. You may use the example below, but do not have to use that particular wording. The 7-day notice for stopping subscription continuation does not limit withdrawal rights.
Starting a service before the withdrawal period expires requires your express request. If you then withdraw, any charge for work already performed must meet the legal conditions. Loss of withdrawal rights for a fully performed service or digital-content supply occurs only where all legal requirements are met, including the required prior express consent, acknowledgement of the consequences and confirmation on a durable medium. Payment or an enquiry alone is not that consent.
Where withdrawal entitles you to reimbursement, we return the amount due without undue delay and within the statutory 14-day limit after notice, using the original payment method unless you expressly agree to another method without additional fees. Any further mandatory protections applicable in your country remain available.
11. Example withdrawal notice
To: Dmitrii Andreev PR Novi Sad, Mite Ružića 2, Novi Sad, Serbia; hello@stratobytes.com.
I hereby withdraw from my contract for the following service: [plan / description]. Contract date: [date]. Consumer’s name: [full name]. Consumer’s address: [address]. Invoice or order confirmation number, if available: [number]. Date of notice: [date]. Consumer’s signature: [only if sent on paper].
This is a practical example of a withdrawal statement; the prescribed form is supplied with the consumer’s contract confirmation.
12. Complaints and dispute resolution
Send complaints to hello@stratobytes.com or our registered address with a description and enough information to identify the agreement. We acknowledge receipt. Consumer complaints are answered within 8 days and resolved within the applicable statutory deadline, normally 15 days; any extension must satisfy the legal conditions.
After first making a complaint to us, consumers may use Serbia’s out-of-court consumer dispute procedure. We participate where legally required. This does not remove the right to approach a competent court or authority.
13. Responsibility and permitted use
We provide the service with professional care. We do not guarantee particular follower counts, reach, sales or outcomes controlled by platforms, audiences or other external factors. This does not diminish our obligation to deliver the agreed content.
Do not use the service for unlawful content, infringement of others’ rights, deception, harassment or unauthorised disclosures. If a request prevents lawful performance, we notify you and discuss a lawful resolution. Nothing here excludes liability that cannot lawfully be excluded.
14. Governing law, changes and language
Serbian law governs the agreement without depriving consumers of mandatory protections that must apply to them. Jurisdiction follows applicable law; consumers do not waive access to a legally competent court.
Changes are published with an updated date. They do not retroactively alter already agreed and paid services; changes to future prices or scope are communicated before acceptance. These terms are available in Serbian and English. Required information and confirmations for consumer contracts in Serbia are provided in Serbian. Where another language is required by applicable law, necessary disclosures are supplied before contracting.